Shipping Information
How can I order?
You can order easily using our online platform. When you find a product you need, you can add it to cart, login and go through the ordering process. After the order is ready, you will receive order summary to your email. Order summary will also be stored to your account.
You can also easily make reorders afterwards by clicking the “reorder” button on any of your previously made orders. After clicking the “reorder” button the cart will open and you can change quantities or products.
Why should I buy online?
Speeding up the process. By ordering online you will you will get prices faster and you will be able to go through order confirmation and payment process much faster. This could save days of your time.
Traceability: You will have easy access to all of your previous orders any time you want.
Reordering: you can make a re-order anytime based on your previous orders by only couple of clicks. This will save time and effort as you don’t need to go through all the documents and emails from the past.
What payment methods can I use?
We accept payments in numerous ways.
You can use all the major credit cards.
Paypal
Google Pay
Apply Pay
What should I do if the payment is not accepted?
Please try again in a little while. If the payment is still not accepted, please verify your account balance. If everything is as it should, but you still can’t make the payment, please contact info@bcomfy.sg notify us about the problem. We can manage the order manually.
Other FAQs
How can I change delivery address?
Sign in to your account and go to “my account”. On “my account” you can change all your contact information
What are the delivery charges?
There is no free within Singapore. And delivery charges are dependent on the shipment requirements for other countries.
There is $10 shipping fee per 1kg package size for Malaysia, and $26 for outside Singapore and Malaysia.
You can also see the shipping fees on the checkout process before the payment is made
What are the terms and conditions?
You can see the terms and conditions on our terms and conditions page.
Can I cancel my order?
If you want to cancel your order, please do so as soon as possible. If we have already processed your order, you need to contact us and return the product.
What if I am unable to order online?
You can also send your order to our social media pages. Or call us at our contact numbers, we will place your order.
Do you have the product in stock?
All the products which are shown on our site are available. Order lead time depends on the products and quantities.
How to contact customer service?
You can contact us via live chat on the website. Or contact us through our social media platforms. You can also email us at info@bcomfy.sg
Can I return a product?
If you want to return a product, please contact quote@nilevalley.sg